Maarof Omar
Director of ERC
What I do for ERC
My journey began as an insurance broker in 1986. Over the years, I have immersed myself in continuous learning, honing my expertise in understanding the intricate dynamics between insurance buyers and sellers. Since 2018, I have proudly served as a technical advisor to ERC.
At the core of my approach lies a firm belief in challenging the status quo and breaking away from traditional norms. This entrepreneurial mindset has guided me in my role with ERC.
Above all, I am driven by a deep passion for assisting our clients in making critical decisions. As their trusted advisor, I strive to be the guiding light in helping them navigate through challenges and determine the risks worth undertaking. I am acutely aware that risk, if not managed appropriately, can lead to unforeseen negative consequences. Hence, I am dedicated to exploring how we can support our clients in managing their fears and overcoming their circumstances with positive outcomes.
Suzana Shahrudin
Founder and Managing Director
My role in ERC and how I see the future
My journey in the insurance field was not entirely by choice but rather a path paved by my family, who identified a gap in the industry for insurance professionals in Malaysia back in the eighties. Despite this, I have no regrets about the career I embraced.
I completed my insurance education and achieved the prestigious title of Chartered Insurance Practitioner from CII UK in 2010. In the same year, I also obtained my Associate qualification from the Malaysian Insurance Institute. Since 2008, I have been an entrepreneur in the insurance industry, taking on the responsibility for all aspects related to our clients and ERC's future development.
Recognizing the potential of digital technology, I firmly believe it will play a vital role in meeting the ever- changing demands of customers well into the future. Embracing digital solutions can enhance the front- end customer experience, while behind the scenes, a dedicated team works tirelessly to ensure prompt and efficient service to every customer. As a lifelong insurance professional, I am committed to catalyzing positive change and making life simpler for everyone through our services.
Mission
To offer risk management and insurance solutions by integrating creativity, innovation, and technology
while prioritising our core values of human touch for our customers who are individually unique.